Returns Form

Returns are accepted within 30 days of receipt. After 30 days, items are no longer eligible for return or exchange.

Yes — for the vast majority of orders, returns are completely free. For unusually large returns (say, 1,000+ items), we may work out a modest restocking fee with you as part of the process. If a restocking fee applies, we'll let you know upfront — you won't be surprised by it.

To be eligible, items must be:

• Unused — unworn and unaltered
• Unwashed
• Blank — no printing, embroidery, or any decoration applied
• In original packaging

Please don't send items back to the manufacturer — all returns come back to us.

No — items that have been screen printed, embroidered, DTF printed, or otherwise decorated cannot be returned unless there is a manufacturing defect or an error on our part. If there's a problem with your custom order, contact us right away and we'll make it right.

Generally, no. Bulkthreads.com offers the lowest prices year-round, and some discontinued or clearance items cannot be returned without a defect. If your sale item has a manufacturing defect, we'll absolutely take it back. When in doubt, reach out before ordering and we'll clarify.

A small number of items ship directly from the mill. These items cannot be returned unless they arrive damaged or defective. If your order includes a mill-direct item, we'll flag it for you before we ship so there are no surprises.

Once we receive and inspect your return, we'll confirm receipt and process your refund to your original payment method. Refunds typically post within two weeks — though your bank or credit card company may take a little longer to show it on your statement. If two weeks have passed and you still don't see it, check with your card company first, then contact us and we'll track it down.

We're sorry — that shouldn't happen, but when it does we'll make it right. Email us with your order number and a photo of the damage, and we'll arrange an exchange or refund. Note: damaged items must be returned to us to qualify for a refund.

We're happy to help. For defective or damaged items, we'll send a replacement. For other situations, the easiest route is often a refund plus a new order — but reach out and we'll find the best solution for your specific case. We want you to be happy.